BetBigCity.com | Online Sportsbook | Online Casino | Racebook Online

Problem:

When I enter my username and password I get an error that reads "Sorry, invalid code or password entered. Check the Caps Lock and retry."

Solution:

Remember, passwords are case-sensitive. Double-check your password for spelling errors and/or Capital letters. Your password must be written with exactly the same uppercase and lowercase letters as when you signed up.

Problem:

I click on the link to enter the Sportsbook System, but nothing happens.

Solution:

Make sure you have the latest version of Microsoft Internet Explorer, Netscape Navigator or Mozilla Firefox. Check if you have any Popup Blocker Software running on your computer and ether disable it or configure it to allow Popup windows on this website.

Problem(A):

I see the Members Identification Login screen, and enter my CODE and PASSWORD, but when I click on the "Enter" button the page goes blank, or just shows three blank squares, etc.

Problem(B):

I log into the Sportsbook System, but when I click on the options "Make a Bet", "Lines" or "Reports" nothing happens. The system keeps showing the message "Loading data..." below my balance during the whole session.

Solution:

Make sure you have the latest version of Sun Microsystems' Java(TM) Runtime Environment by performing the Java Instalation Verification.

Clear your Temporary Internet Files/Internet Cache on your web browser and restart your computer. Internet Explorer and AOL Users should do the following:

Open Internet Explorer. On the top of the window, go to "Tools" then "Internet Options" and in the "Temporary Internet Files" section click on "Delete Files", then "OK". Then Restart your computer.

Problem:

I try to log into the system but when I log on I receive an error message that reads "Please log out and try to log back in again. If you still have problems, please call customer service."

Solution:

Verify your Internet Browser security settings, making them allow ActiveX controls being run on your computer. Verify that your Privacy Settings are set in Medium and that your browser allows Cookies.

If the problem persists and you have a Firewall you may need to ether disable or configure it to allow our software to have Internet Access in your computer. For more information, contact the Firewall Software's vendor

Problem:

When I enter my username and password I get an error that reads "Invalid PIN/Password".

Solution:

Remember, passwords are case-sensitive. Double-check your password for spelling errors and/or Capital letters. Your password must be written with exactly the same uppercase and lowercase letters as when you signed up.

Problem:

When I try to log in on the Online Casino, it gives me a message stating there was a "Communication Error".

Solution:

If you receive an error message in our Online Casino stating a "Communication Error" or similar, you may have a Firewall installed in your computer preventing the program to communicate correctly. You may need to disable the Firewall program or configure it to allow our software to have Internet Access in your computer. For more information, contact the Firewall Software's vendor.

If you are using the Install Version of our Online Casino, make sure you are conected to the Internet before you launch the software.

Problem:

I try to use the Online Casino, but all I get is a black screen and nothing happens.

Solution:

Make sure you have the latest version of Sun Microsystems' Java(TM) Runtime Environment by performing the Java Instalation Verification.

Make sure you have the latest version of the Macromedia Flash Player by going to the Macromedia website and clicking on "Download Flash Player" or going to the Macromedia Download Center.

Clear your Temporary Internet Files/Internet Cache on your web browser and restart your computer. Internet Explorer and AOL Users should do the following:

Open Internet Explorer. On the top of the window, go to "Tools" then "Internet Options" and in the "Temporary Internet Files" section click on "Delete Files", then "OK". Then Restart your computer.